Contact Us PDF Print E-mail
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Friday, 17 May 2013 06:36

BlueprintAudits.com

1802 Baywood Lane,

Davis, CA 95618

Phone: 530-750-0240

Fax: 530-231-2970

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 
The Help Desk Audit Toolkit: Companion CD PDF Print E-mail

CD-ROM Description
Author: J. L. Mohr
ISBN (978-0974080819)

The companion to The Help Desk Audit: Blueprint for Success contains all the templates and samples in the book in electronic format plus much, much more.

 

 
The Help Desk Dictionary PDF Print E-mail

Book Description
Author: Julie L. Mohr
(ISBN
978-0974080857)

Believe it or not! A parent-child relationship has nothing to do with Freud, a jump and run has nothing to do with COPS, a hot swap has nothing to do with reality TV and a hub is not a member of your family.

 

 
The Help Desk Audit: Blueprint for Success PDF Print E-mail

Book Description
Author: Julie L. Mohr
(ISBN 0-9740808-0-2)

Every help desk manager faces support environment challenges that require an in-depth understanding of industry best practices and support enhancement strategies.

This book will help you to conduct an audit of your help desk to determine maturity across 17 identified areas of importance in the structure, people, processes, technology and customers.

 

 
 
About BlueprintAudits.com PDF Print E-mail

BlueprintAudits.com is a publishing company founded in 2003 by Julie L. Mohr.

BlueprintAudits.com produced its first title in 2003, The Help Desk Audit: Blueprint for Success. Our mission was to create audits that would help service and support practitioners to understand the current level of maturity in a particular focus area and identify a strategy to improve. Each audit book also provides a blueprint for how to successfully improve any area identified as a weakness. Hence the name, BlueprintAudits.com.

 

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