ITSM Mobilization Workshop
Certification :: None
Duration :: 5 Days

Course Delivery :: Classroom Workshop, Two Instructors

Workshop Description ::
The ITSM Mobilization workshop is an intensive workshop facilitated by very experienced IT Service Management trainers/consultants. In 5 days, you, as part of the core Implementation team and the IT leadership, will build a business case and an action plan for the adoption of ITIL as a Service Management model.

Working with skilled instructors in group processes, you will establish the gap between the best practices as described in ITIL, and the current processes in your organization. With facilitation by the course instructors, you will be able to create a cost/benefit analysis-based action plan to present to your senior leaders on the afternoon of the last day.

Prerequisite :: None

Audience :: IT leadership, IT service managers, ITSM process team

• Transfer knowledge of core ITIL processes and ITSM strategies to your organization
• Create a core team with critical mass within your organization
• Create a common understanding of the major issues and challenges facing the organization
• Build an understanding of the role and options of tools supporting ITIL/ITSM
• Perform a gap analysis between the current situation and best practices
• Organize potential activities in order of priority to reflect return on effort/investment
• Create a grounded plan for senior leadership consideration.
  

Course Organization Logistics ::

• Up to 16 participants
• 2 break-out rooms
• Classroom with U-shaped seating arrangement
• Projector, white board, flip over
• Venue setting preferably outside the office location
  

Workshop Material :: Each participant receives copies of the visual aids used.