To better understand your customer experience, BlueprintAudits.com looks at service and support within your organization and how it impacts your customers. Our services include assessments of your service and support organization, sales and marketing departments, customer survey and analysis, customer service and customer experience training, and benchmarking against other organizations.

We analyze all of the service and support processes of your organization to better understand how to leverage each touchpoint to drive consistent and exceptional service.

Est. Time: 2 Weeks
Cost: $20,000 + T&E

Through a thorough analysis of sales, marketing and product development, we will assist your organization to develop a consistent customer experience across all channels of contact.

Est. Time: 2 Weeks
Cost: $20,000 + T&E

Develop a customer survey process, measure and analyze meaningful data to better understand how to drive higher levels of customer satisfaction and loyalty.

Est. Time: 2 Weeks
Cost: $20,000 + T&E

We provide a variety of training options to assist with the adoption of customer experience principles, survey techniques, and customer service skills.

• Survey Design - 2 Days
• Survey Data Analysis - 1 Day
• Survey Design & Data Analysis - 3 Days
• Customer Service Skills - 1 Day
• Enhancing the Customer Experience - 1 Day
• Best Practices in Managing, Training & Retaining CSRs - 1 Day
• Motivate Your Team to Higher Standards Webinar - 2 hours
  

Benchmark your organization and establish a roadmap of improvement in service and support, sales and marketing, and product development.

Est. Time: 1 Weeks
Cost: $10,000 + T&E