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Help
Desk Dictionary on BlueprintAudits.com > D |
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| decentralized
help desk - A
help desk with multiple points of contact and resolving communities. |
decision
tree - Utilizing questions and answers to
narrow down the choices of a potential resolution to a customer
problem. |
| disaster
recovery - A contingency
plan to recover or restore a service from a disaster. |
| discovery
agents - Software
that traverses a network to collect information about hardware and
software on that network. |
| dispatch -
The process of sending a customer issue to the appropriate resolving
resource. |
| distributed
help desk - A help
desk distributed amongst multiple locations within a single company. |
| domain expert - A staff member
who has an in-depth knowledge in a specific subject matter. |
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