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Help Desk Dictionary on BlueprintAudits.com > G

generalist - An analyst with a broad knowledge over a range of subject areas.
global support - Support services provided to customers anywhere in the world as required by a business with locations around the world or via customers on the World Wide Web.
grade of service - The probability that a call will not be connected because there are no trunks available.
guru - A subject matter expert.
 


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