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Desk Dictionary on BlueprintAudits.com > N |
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| needs
analysis - A review of a company’s IT needs to determine budgets,
procurement, deployment schedules and long-range goals. |
netiquette - The use of common sense and good manners on the Internet in e-mail,
chat rooms and message boards. |
| network
monitoring - The process of actively monitoring the systems and components
that comprise the network in an effort to prevent or minimize the
impact
of problems and outages. |
| network
operations center - A support organization responsible
for the operations, monitoring, security and support of the network. |
| next
available analyst - The process of sending a call to the analyst who becomes available next. |
| non-ACD
calls - Calls that are passed directly to an analyst’s extension. |
| notification - Communication via a pre-determined method for informing support
staff, stakeholders
or customers of an incident or problem, the severity
of the issue and the owner of the issue to hasten a rapid restoration
of service. |
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