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Desk Dictionary on BlueprintAudits.com > Q |
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quality - A
measurement of how customers perceive services. |
| quality
assurance - The process of confirming the degree of excellence
of a product or service as measured against its objectives. |
| quantitative
forecasting - The technique to utilize data and statistical
analysis to forecast future events. |
| question - A
request from a customer for information or instruction on how to
use a system or product. |
| queue
time - The average number of seconds that a caller waits
in the ACD before an analyst answers. |
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