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Desk Dictionary on BlueprintAudits.com > V |
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vendor - An
external company that provides products or services to an organization. |
| very
important person - A person in a company with a significant
role or importance to business objectives. |
| virus - Malicious
software that produces an undesirable and potentially damaging event. |
| virtual
help desk - A distributed group of analysts that function
as if they were in one location through the use of technology. |
| virtual
private network - Software that provides the ability to
connect to a network from a remote location. |
| vision
statement - A statement that reflects an organization’s
view of the future. |
| voice
mail - An automated method to leave messages for callers
that are not available to answer the phone. |
| voice
of the customer - The philosophy of gathering data from
customers from a variety of different channels to translate into
measurable
requirements. |
| voice
over Internet protocol - Voice services provided over the
Internet. |
| voice
response unit - A system that integrates with the telephone
system that enables a caller to provide information or perform an
action without interaction with
an analyst. |
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