THE HELP DESK AUDIT: BLUEPRINT FOR SUCCESS
By Julie L. Mohr

$49.95 (US)

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THE HELP DESK AUDIT TOOLKIT: COMPANION CD
By Julie L. Mohr

$45.95 (US)

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IT MANAGER'S AUDIT: BLUEPRINT FOR SUCCESS
By Julie L. Mohr

$69.99 (US)

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SERVICE LEVEL MANAGEMENT AUDIT: BLUEPRINT FOR SUCCESS
By Julie L. Mohr

$59.99 (US)
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This book identifies critical areas of weakness within the support environment and provides practical, step-by-step improvement strategies.
Download the table of contents. |
This CD-ROM contains all the templates and samples in the book in electronic format plus much, much more.
Download the table of contents. |
This book is scheduled to be released in 2009.
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This book is scheduled to be released in 2009. |