Welcome to BlueprintAudits.com

Tools on BlueprintAudits.com

Welcome to our Tools section of BlueprintAudits.com. Based upon our website log analysis, we know that practitioners are looking for information from the web to help them do their jobs better. We are dedicated to developing the tools you need to do your job. Each month we will develop a new tool and add it to our list. If you want to request a particular tool, please send an email to mechanic@blueprintaudits.com.

	Title	Help Desk User Level	Cost
July 2008
	Customer Experience Maps	Help Desk Director Help Desk Manager Team Leader	$15 FREE for MEMBERS
April 2008
	Organization Structure	Help Desk Director Help Desk Manager Team Leader Level-2 Analyst	$15 FREE for MEMBERS
FEBRUARY 2006
	Operation Level Agreement Template	Help Desk Director Help Desk Manager Team Leader Level-2 Analyst	$15 FREE for MEMBERS
JANUARY 2006
	Incident Management Error-Rate Calculator	Help Desk Director Help Desk Manager Team Leader Level-2 Analyst	$15 FREE for MEMBERS
DECEMBER 2005
ONLINE VERSION	Help Desk Dictionary Available online and in a new book published in January 2006	Help Desk Director Help Desk Manager Team Leader Level-2 Analyst Level-1 Analyst Entry Level Analyst	Full Version Book $39.99
NOVEMBER 2004
	Help Desk Policy & Procedures Outline (.doc - 88k)	Help Desk Director Help Desk Manager Team Leader	$15 FREE for MEMBERS
OCTOBER 2004
	Help Desk Procedure Template (.doc - 64k) Help Desk Procedure Guide (.pdf - 200k)	Help Desk Director Help Desk Manager Team Leader	$15 FREE for MEMBERS
SEPTEMBER 2004
	Measure the Value of First Call Resolution (.xls - 24k)	Help Desk Director Help Desk Manager	$15 FREE for MEMBERS

Contact Information:
First Name
Last Name
E-mail
How did you hear about BlueprintAudits.com?
	E-Mail Postcard Friend Workshop Conference Google Book Other -- Please specify:
Please e-mail me when the following tools becomes available:
	Service Level Agreement

Please add me to your subscriber's list, I like this site! This helps to support our writers and provide quality content. BlueprintAudits.com adheres to a strict privacy policy. Your information will never be shared!

(If at anytime you want to be removed, send an email to remove@blueprintaudits.com and your name will be removed.)