Welcome to BlueprintAudits.com

At BlueprintAudits.com we are proud to be a focused, passionate, delivery team of industry experts. And that is not just our opinion. Here is what our students have to say:

Training Class	Student Comments When Asked: "What did the instructor do well?"
The Help Desk Audit: Blueprint for Success	“This session was very informative. It gave me overall or big picture of what we need to do in our company. I didn't have any idea we are so far behind in customer Help Desk.” “I thought the session was very informative and related to what I am doing in my organization. The information was very helpful and I was able to identify areas where we can improve in my organization. I can’t think of anything I would change.” “I found several areas that our Help Desk needs to improve. I am the Team Lead and feel I need to obtain numbers to support a negotiation tool to gain more Help Desk members.” “Excellent topic, really targets what Help Desk management needs to know.” “I enjoyed this session and found the materials to be valuable. I am leaving here with a better feel for the state of our Help Desk and have identified some key areas to focus on.” “Julie was excellent! I was very pleased with the presentation. I am so new at this I can’t offer any suggestions for improvements. I would suggest this session highly to others.”
ITIL Alive V2 Foundation Course	"Communication and presented the material in a fashion that I could keep up with and understand!" "Conveyed concepts clearly & enthusiastically." "The instructor is very professional and did a great job. The best part of the class."
ITIL Support & Restore	"Outstanding course - it exceeded my expectations on all levels. Was exactly what I needed to take back to implement in our environment." "Content was focused and applied to a case study in an effective manner. Julie is energetic and great to work with." "There is nothing I can say that would do justice to the pleasure I had in this class. I could not imagine a better instructor to arm me with the ITIL concepts I will now be able to use in my company." "Conveyed and articulated the information relating to experiences, provided excellent feedback." "Juls constantly challenged students to prove their understanding of ITIL concepts."
COBIT Foundations	"Kept the material interesting." "Communicated the subject matter very well. Knew the material. Excellent skills." "Restating information to ensure knowledge transfer, clear concise explanations and examples." "Very good at explaining content." "All around very knowledgeable." "Outstanding instructor. Professional & knowledgeable. Did a great job of managing an unruly group." "Kept class on track and at proper level of detail." "Provided clear descriptions of all content and responded well to questions." "Has relevant industry experience & real examples of how this information would be useful/beneficial in our organization." "Very good communicator! Good pace. Very knowledgeable and answered questions fully. Great sense of humor, made the class fun & energizing. Great job." "Involved the class, kept things moving."
ITIL Control & Release	"Related the theory to actual situations. Covered all points thoroughly, stayed true to course framework. Took a real interest in helping the students improve their understanding and meet the objectives." "Engaged students in discussion of theory to ensure ITIL terms and practices were aligned with practical experiences." "Instructor had a very detailed knowledge of the process. She reinforced fundamentals well, which the class was struggling with." "Julie was very personable & interacted with the students very well. Her knowledge of the processes is clearly at a high-level."
ITIL Agree & Define	"I would recommend to have the trainer be brought back to ensure that her increased understanding of [client] can continued to be leveraged. She is very knowledgeable and clearly understands ITIL and her excitement for the framework is valuable and not overbearing or unrealistic. Her operational experience helps the group gain respect for her. All in all A++!" "Explain material effectively, very clear, real life examples, very articulate, kept interest of students." "Kept participants on track. Excellent knowledge of material. Provided necessary guidance." "Engaging presentation skills, excellent grasp of the material." "Engaged & brought real life examples to class. Always listened, focused on our group and resolved questions."
KCS Foundations	"Juls is a dynamic, energetic, knowledgeable presenter. She successfully engaged all participants and tailored responses to them accordingly." "The instructor was incredibly knowledgeable and used just the right amount of humor & personal experience." "This was an excellent course. Julie was a very good instructor. I would attend another one of her training sessions." "I look forward to other opportunities to learn from Ms. Mohr. Excellent!" "Very knowledgeable & great at keep the momentum of the course moving." "Julie was extremely knowledgeable, flexible, and humorous - what a wonderful experience definitely due to her presentation." "Julie is absolutely awesome with this material. She is extremely knowledgeable in the content and presented it in a very interesting way. It is obvious that she 'lives' this material. Thanks!" "Julie is a 'top notch' instructor and very well versed in her discipline. It (the course) has provided me with the tools and information I need to make our organization's transition to the KCS methodology a success. I heartily recommend this course to anyone who has the need for Knowledge-Centered Support." "She is obviously very passionate about what she teaches." "Enjoyed the class very much - you really know the material and make it fun."
ITIL Service Manager	"Very knowledgeable easy to get to know interested in students meeting goals of course." "Mike and Julie very clear on the material, gave great direction on how to integrate the processes." "Kept the class engaged." "Conveyed clear and concise information." "It exceeded my expectations. The material was very useful and the instructors exhibited great professionalism." "Juls homework, assignments + was very useful." "Juls emphasized what was important, clear message, pinpointing what was good, involved people during presentations." "Excellent leadership, highly motivational." "Juls, I found you very inspiring and give good energy. I like the way you involved us! Great job!"
ITIL Foundations V3	"Best teacher from HDI I have ever had." "Top notch, Juls is extraordinary! Excellent instructor!!!" "The instructor was fantastic; she was the best aspect of the class. Thank you!" "Provided real examples relevant to our business. Excellent instructor. Very knowledgeable of content; made course relevant." "Explained well, very knowledgeable, fun & entertaining." "Used vast knowledge of IT & Business to answer questions and relate." "Great communicator - excellent command of materials." "Juls showed good enthusiasm and excitement. Very important to teach the course." "Instructor was very knowledgeable and drew on experiences to discuss points that may have been more difficult to understand." "The instructor was absolutely fantastic...She was organized, engaging, well versed in the material in terms of both an academic and practical aspect. She made the class an incredible experience." "Intructor...very talented, strong understanding of the subject matter, excellent ability to present and solidify understanding of terms" "I really enjoyed Julie and would love to take another class under her instructions. She was well-informed with great knowledge of ITIL." "She's one of the best I've had in 15 yrs in IT. She kept it fun, somewhat interesting & kept me from sleeping. I was shocked."