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BlueprintAudits.com is a publishing company founded in 2003 by Julie L. Mohr. BlueprintAudits.com produced its first title in 2003, The Help Desk Audit: Blueprint for Success. Our mission was to create audits that would help service and support practitioners to understand the current level of maturity in a particular focus area and identify a strategy to improve. Each audit book also provides a blueprint for how to successfully improve any area identified as a weakness. Hence the name, BlueprintAudits.com. In 2004, BlueprintAudits.com released its second title, The Help Desk Audit Toolkit: Companion CD. This was the first CD-ROM and contained all of the templates from the book published the year earlier. In 2005, the third title was released, The Help Desk Dictionary. BlueprintAudits.com is a women-owned and managed company and a certified small business in the state of California. Many new products scheduled for release in 2011-2012. Stay tuned for more books and publications in the coming years
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