|
Written by Administrator
Friday, 17 May 2013 06:36
|
|
BlueprintAudits.com
1802 Baywood Lane,
Davis, CA 95618
Phone: 530-750-0240
Fax: 530-231-2970
Email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
|
The Help Desk Audit Toolkit: Companion CD
|
 |
 |
 |
|
|
CD-ROM Description
Author: J. L. Mohr
ISBN (978-0974080819) The companion to The Help Desk Audit: Blueprint for Success contains all the templates and samples in the book in electronic format plus much, much more. |  |
|
|
Mapping Support Processes: Blueprint for Success
|
|
|
|
|
|
Book Description
Author: Julie L. Mohr
(ISBN Not Yet Assigned) This book will illustrate how to map out support processes utilizing swim-lane or cross-functional diagrams in detail with a focus on identifying process weaknesses and how to avoid them. | 
|
|
|
|
Book Description
Author: Julie L. Mohr
(ISBN 978-0974080857) Believe it or not! A parent-child relationship has nothing to do with Freud, a jump and run has nothing to do with COPS, a hot swap has nothing to do with reality TV and a hub is not a member of your family. |  |
|
|
| |
|
The Help Desk Audit: Blueprint for Success
|
|
|
|
|
|
Book Description
Author: Julie L. Mohr
(ISBN 0-9740808-0-2) Every help desk manager faces support environment challenges that require an in-depth understanding of industry best practices and support enhancement strategies. This book will help you to conduct an audit of your help desk to determine maturity across 17 identified areas of importance in the structure, people, processes, technology and customers. | 
|
|
|
|
|
|
