Motivate, Train and Retain CSRs: Blueprint for Success PDF Print E-mail

Book Description
Author: Julie L. Mohr
(ISBN Not Yet Assigned)

As a manager, it is your responsibility to learn how to successfully motivate your staff.

 


 

Scheduled to be Released: 2011
Taking Pre-Publication Orders

Eight of the ten top reasons for employee retention, as reported in the Employee Motivation Survey from GoalManager.com, are in your control. Your job is to find ways to monitor performance, measure employee’s success, reward, train and the end result, retain your staff.

Best practices provide a roadmap on how to attain employee motivation and reduce turnover. But what are best practices and how can you apply them to meet the needs of your environment? In this book, we will provide you with a best practice roadmap that demonstrates how all the critical elements of “human asset management” fit together and work. The book includes:

Motivation & Recognition

  • Goals and objectives – clearly understand what to measure, how to measure and why
  • Job descriptions – establish common expectations of roles and responsibilities and accountability
  • Performance monitoring and reporting – establish a measurement plan and provide feedback on individual and team goals
  • Recognition and rewards – develop a recognition program with appropriate rewards
  • Employee motivation – understand the link between performance management and recognition

Training & Career Development

 

  • Creating training plans – develop a plan to meet all required skills to attain business objectives
  • Employee development – assess your staff, identify areas of need and establish a plan to increase effectiveness
  • Job diversification – provide room to grow, allow employees creativity and build in flexibility
  • Career path – formalize a path for career development from CSR to manager
  • Employee retention – understand the link between career development and employee retention

Management Skills for Success

  • Hiring, Interviews & Assessment
  • Coaching & Mentoring
  • Leadership
  • Communication

Price: $49.99
Member Price: $47.49