Book Description
Author: A. Nance, D. Underwood and K.S. Franklin
(ISBN 978-1439258088) This book examines the paths taken by three thought leaders and early adopters of the ISO/IEC 20000 standard in three countries: ACS in the USA, Hitachi in Japan, and Wipro in India. Each was among the first companies in the world to successfully undergo certification. | 
|
An organization working to the ISO/IEC 20000 standard is better equipped to deal with compliance requirements, is more efficient, manages risk more competently, has higher customer satisfaction, can make better use of opportunities to outsource, and is therefore under control. So why doesn't everyone do it? (ISBN 978 90 78880 01 1) Price: $50.00
Member Price: $47.50 
|
Books 
