Book Description
Author: Julie L. Mohr
(ISBN Not Yet Assigned)

This is a course workbook for the Implementing a Service Catalog course offered by BlueprintAudits.com.

Book Description
Author: P. Gerbyshak and J. M. Brooks
(ISBN 978-1439258088)

When it comes to the taller tasks facing a new manager, there’s the kind of wisdom you need: How do I interview and hire quality people? How can I delegate effectively?

Book Description
Author: A. Nance, D. Underwood and K.S. Franklin
(ISBN 978-1439258088)

This book examines the paths taken by three thought leaders and early adopters of the ISO/IEC 20000 standard in three countries: ACS in the USA, Hitachi in Japan, and Wipro in India. Each was among the first companies in the world to successfully undergo certification.

Book Description
Author: K. Weisler
ISBN (978-0979311703)

A semi-sweet tale about a crime we too often commit. This story shows how sometimes we are quick to judge a situation, cast ill feelings towards others before we take the opportunity to understand.

Book Description
Author: K. Weisler
ISBN (978-1932280838)

A true story of scoopers and poopers, of pointers and heroes, of those who score real goals, and those who score zero. This is a story about an all too familiar situation we encounter every day.

Book Description
Author: P. Gerbyshak
(ISBN 978-1419629983)

10 Ways to Make It Great! is packed full of ways you can take control of your life, stop having a nice day, and make it great. At the end of each chapter is one or more action steps you can take, TODAY, to Make It Great!