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Mapping Support Processes: Companion CD
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CD-ROM Description
Author: J. L. Mohr
ISBN (Not Yet Released) All process flows from the book including Value Steam Map, Support Functional Flow, Incident Management, Problem Management and Change Management Process Diagrams.
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Motivate Your Team to Higher Standards: Companion CD
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CD-ROM Description
Author: J. L. Mohr
ISBN (0-9740808-9-6) Companion CD with performance measurement spreadsheets. | 
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The Help Desk Audit Toolkit: Companion CD
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CD-ROM Description
Author: J. L. Mohr
ISBN (978-0974080819) The companion to The Help Desk Audit: Blueprint for Success contains all the templates and samples in the book in electronic format plus much, much more. |  |
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2000 - 2010 BlueprintAudits.com Presentations
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CD-ROM Description
Author: J. L. Mohr
ISBN (None) This CD contains all the presentations on the BlueprintAudits.com web site from 2000 to 2010. Various authors. |  |
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CD-ROMs
